- Graduate with 6 months BPO experience, skilled in US customer communication and night shifts
- Serve as first contact for customers, handle delivery and shipment issues, provide solutions, maintain quality standards, and escalate complex cases
- Up to ₹42,000 CTC with incentives and both-way cab facility
Customer Support with a leading US Logistics Process? Heres your chance to build your career with an attractive salary package, incentives + both-side cab facility and a professional work environment!
JOB HIGHLIGHTS
Salary: Up to 42,000 CTC
Attractive Incentives
Both-Way / Both-Side Cab Facility
US Logistics Process
Customer Experience / Customer Support Profile
Night Shift
Immediate Hiring
Excellent Growth opportunities Opportunities|
YOUR ROLE As a Senior Customer Experience Support Executive, you will be the first point of contact for customers and will play an important role in delivering a smooth and positive customer experience.
Your key responsibilities will include:
- Be the first point of contact for customers and assist them with their queries.
- Handle delivery, tracking, shipment and return-related issues efficiently.
- Provide accurate updates regarding orders and deliveries.
- Understand customer concerns and provide appropriate solutions.
- Handle customer interactions professionally while maintaining a positive attitude.
- Represent the brand with professionalism, empathy and care.
- Resolve customer issues while following the required process and guidelines.
- Provide solutions that help build customer trust and long-term loyalty.
- Maintain quality and productivity standards.
- Escalate complex issues to the appropriate team whenever required.
REQUIRED CANDIDATE PROFILE We are looking for candidates who have:
Any Graduate – Freshers can apply
UG candidates with minimum 6 months BPO experience
Excellent written and verbal communication skills
Good customer-handling and problem-solving abilities
Comfortable communicating with US customers
Ability to work in a fast-paced customer support environment
Must be comfortable working in night shifts
Candidates with BPO / Customer Support / International Voice Process experience will be preferred
WHY JOIN?
If you're looking for a job that offers good earning potential + incentives + transportation, this is an opportunity you shouldn't miss!
UP TO 42K CTC
INCENTIVES
BOTH-WAY CABS
CAREER GROWTH
PROFESSIONAL WORK SETTING
DON'T MISS THIS OPPORTUNITY!
If you have good communication skills, enjoy helping customers and are comfortable working in US night shifts, apply now!
Limited openings available – hiring is ongoing!
FOR MORE INFORMATION / TO APPLY
HR – Sneha Call / WhatsApp: (phone hidden)
Share your updated CV and contact HR Sneha to know more about the opening.