Hiring For Desktop Support Engineer, (Nagpur) Chandrapur

13 Nov

Team Computers

Chandrapur

13 Nov

Team Computers

Chandrapur

Role & responsibilities

- Provide L1 technical support for desktop, laptop, and end-user IT issues.

- Perform Windows OS installation, configuration, and troubleshooting.

- Install and configure software, applications, and drivers.

- Troubleshoot hardware issues related to desktops, laptops, printers, and peripherals.

- Provide support for MS Office 365 and Outlook configuration.

- Perform basic Active Directory (AD) tasks, including password resets and account unlocks.

- Troubleshoot basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.

- Provide remote support using remote assistance tools.

- Log, update, and resolve incidents using ticketing tools within defined SLAs.

- Escalate unresolved issues to L2 support teams.

Preferred candidate profile

- Windows OS installation and troubleshooting.

- Desktop / Laptop Hardware & Software troubleshooting.

- MS Office 365 / Outlook configuration.

- Active Directory (AD).

- Basic DNS, DHCP, LAN, and IP troubleshooting.

- Ticketing Tools / ITSM.

- Remote Support Tools.

- Good communication and customer service skills.

Perks and perks

📌 Hiring For Desktop Support Engineer, (Nagpur) Chandrapur
🏢 Team Computers
📍 Chandrapur

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