Hiring for Communication Trainer / Voice & Accent Trainer

Job Title: Communication Trainer / Voice & Accent Trainer

Department: Training

Work Location: Pune

Experience: 2+ Years in Training

CTC: Up to 6 LPA (Hike based on previous CTC)

Shift: 24/7 Rotational Shifts (Day & Night)

We are looking for experienced Communication Trainers / Voice & Accent Trainers with excellent communication, facilitation and training delivery skills. Candidates with prior experience in Voice & Accent, Soft Skills and Communication Training in the BPO/Banking industry will be preferred.

Key Responsibilities

- Conduct New Hire Training (NHT) batches after completing TTT certification.
- Develop and enhance advisors' communication, professional and soft skills.
- Identify learning needs and communication gaps through assessments and performance analysis.
- Design and develop training content and curriculum using Instructional Design principles.
- Conduct Voice & Accent, Grammar, Soft Skills and Communication training.
- Monitor and evaluate trainee performance during training sessions.
- Conduct refresher training, coaching sessions and targeted learning interventions.
- Coordinate with Quality and Operations teams to improve training effectiveness.
- Maintain trainee attendance, certification records, training MIS and audit documentation.




- Conduct training audits and provide feedback to improve performance.
- Support recruitment teams with language assessments whenever required.
- Prepare training reports using MS Excel and PowerPoint.

Required Skills & Qualifications

- Excellent verbal and written communication skills (CAT score 6.5 or above mandatory).
- Strong facilitation and presentation skills.
- Previous experience in Voice & Accent (V&A;), Grammar and Soft Skills Training.
- Good knowledge of communication development and training methodologies.
- Proficiency in MS Excel and PowerPoint.
- Robust interpersonal and team management skills.
- Basic knowledge of Banking terminology preferred.
- Exposure to Quality and process training will be an added advantage.
- Master Trainer certification/experience preferred.
- Willingness to work in 24/7 rotational day and night shifts.
- Should not have any planned leave for the next 60 days.

Preferred Candidate Profile

- Prior experience in BPO/Banking training.
- Experience handling New Hire Training (NHT), refresher training and communication development programs.
- TTT / Master Trainer experience preferred.

Contact Details HR Contact Person: Anusha Madiga

Company: Axis Services

Mobile: (phone hidden)

Email: [email protected]

Immediate Joiners Only

📌 Hiring For Communication Trainer || Min 2+ Years || CTC 6 LPA || (Pune)
🏢 AXIS SERVICES
📍 Pune