Experience : 1 to 5 years (Collection experience )
Shift : UK
Responsibilities:
Key Role Tasks and Activities:
- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio
- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
- Correct handling of UMCC as per ICMP guidelines
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
- Implementation of service stops/ remove stops according to process
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
- Participation in month end reporting closing activities in alignment with ICMP
- Point of escalation for team members for complex issues.
- Mentor for team, supporting and coaching on an ongoing basis.
- Detection and help for process improvement opportunities for collection + system improvements
Role specific competencies and requirements
- 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
- Fluency in (specific language), both written and verbal.
- Results / Target driven
- Self-motivated and willing to learn new skills
- Team Player
- Ability to work on own initiative
- Adaptable to a changing workplace & flexible with regard to working patterns
- Excellent Customer Care skills
Looking for candidate with an immediate to 30-day notice period.
Interested candidates, kindly register below link HCLTech_O2C Collection_ Bangalore – Fill out form