Specific Duties and Responsibilities:

- To greet and welcome guest in a pleasant manner.

- To escort guest to the appropriate table if hostess unavailable.

- To take food and beverage order, making suggestion when required.

- To have personal knowledge of menu items (food & beverage), attending product knowledge sessions and reviewing product update, including if possible the manner of preparation for each menu items.

- To be knowledgeable of the food & beverage product available and not available.

- To always up sell and recommend food & beverage specialties.

- To display high degree of salesmanship, up-selling to help achieve daily sales targets.

- To communicates with the kitchen staff on guest orders or any special requests.

- To ensure correct delivery of food and beverage to right table as also timely pick up of all items.

- To ensure that food items are served at the correct temperature.

- To be responsible for guest satisfaction at the table allocated/ assigned
- To communicate in a professional, provide efficient and courteous manner with guests. Ensure that guest has everything required

- Confirms satisfaction by directly asking guests and coordinates appropriate action where needed.

- To offer replenishment of drinks, water and anticipate guest needs.

- To be courteous, warm, smiling while dealing with guest. Be efficient, fast and serve with confident and flair.

- To meet grooming standard required by the hotel.

- To prepare guest bills and checks for accuracy before presenting.

- To be punctual, report on duty as per schedule of the outlets and as per the volume business.

- To adhere to the performance standard objectives of outlet.

- To attend training courses as and when required.

- To ensure proper and complete handover at the end of shift to incoming staff member.





- To be flexible and to carry out any other duties as requested by Management, which may include, amongst others, carrying out duties within our sister properties.

- To know the service procedure of the outlets.

- To know how to operate micros

- Responsible for the cleanliness, maintenance and upkeep of all equipment, furniture and stations.

- To prepare all glasses, crockery, cutlery, chinaware and other items needed before and after operation. Arrange sufficient quantity require and putting them in use.

- To set up tables according to outlet standard. Ensure that all items required for the setup of each table are cleaned without damage.

- To perform specific duties assigned by Manager/ Assistant Restaurant Manager/ Supervisor.

- To perform all assigned duties efficiently, technically correctly, follow LQA, SOP and Company Policy.

- To maintain good working relationship with colleagues and other departments at all the times.

- To listen to guest complaint. Rectify wrongdoing and any guest demands inform Manager or Supervisor immediately.

- To report all guests'/ employee incident/ accidents to Manager or Supervisor.

- To be aware and follow out HACCP Procedures and Fire Safely Procedures
- To work as a team.

- To assist in maintaining low operation costs by keeping breakage to a minimum.

- To reduce waste materials and supplies by adhering to the company policy.

- To be aware of all the special events in the hotels.

- To be aware of the theme night every day and the following day.

- To attend outlet communication and briefing.

- To perform all other duties assigned by management

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

- Versatile schedule

- Food provided

- Health insurance

- Internet reimbursement

- Leave encashment

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Guest Service Associate (Kozhikode)
🏢 Westway Hotel
📍 Kozhikode