Additional Information

Job Number26143961

Job CategoryRooms & Guest Services Operations

LocationOne Marriott Drive, Need Address, Mumbai Mahar 400053, India

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

Notify Loss

Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals.



Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to chance. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

전 세계 1,000개 이상의 지점을 보유한 페어필드 바이 메리어트는 고객이 어느 지점을 방문하든 아름답고 심플한 투숙이 될 수 있도록 보장해 드립니다. 따뜻한 호스피탈리티 서비스가 특징인, 차분하고 신뢰할 수 있는 페어필드 바이 메리어트에서의 투숙 경험은 메리어트 가족 농장에서 영감을 받은 것으로, 이 모든 것을 고객에게 훌륭한 가치로 제공하고 있습니다. 여러분이 페어필드 팀의 일원이 된다면 투숙한 모든 고객이 만족감을 느끼고 호텔을 떠날 수 있도록 한다는, 페어필드의 약속인 '페어필드 개런티'를 이행하게 됩니다. 페어필드에서 최고의 호텔 서비스를 제공하는데 관심이 있으시면 채용 기회를 살펴보시기 바랍니다. 필드 바이 메리어트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 페어필드 바이 메리어트의 문을 두드리세요.

📌 Guest Service Representative (Mumbai)
🏢 Marriott International
📍 Mumbai