Specific Duties and Responsibilities:

1. Attend any training courses as and when required as organized by the Training department.
2. Attend and to participate in any meetings (department, communication etc.) as and when required.
3. Assist with the training and development of colleagues' or other newcomers as and when required.
4. To be flexible and to carry out any other duties as requested by Management, which may include amongst others, carrying out duties within our sister properties.
5. Report to duty in a timely manner and well groomed.
6. Sign in before duty and sign out after duty.
7. Attend training sessions as and when required, be it departmental or general training.
8. Received daily work instructions.
9. To ensure that the work area allocated be it a guest room, corridor, service area, any public area or any other area, is maintained to the highest level of cleanliness according to standards laid down by the hotel, and those of (LQA) Leading Quality Assurance, the International Standards Organization (ISO) and city corporation.
10. To ensure that the outdoor areas such as guest rooms balconies, restaurants tables and chairs are maintained and cleaned to the highest standard.
11. To ensure that guest supplies and courtesies are placed as per the standards of the hotel.
12. To ensure that any guest request you may receive is immediately actioned in a professional and timely manner to ensure guest satisfaction and that these are executed in 15 minutes.
13. To obtain not only via initial training in the hotel, a good knowledge of the hotel such as where the restaurants are, what are their opening times, guest laundry procedures, etc.



A good knowledge of hotel facilities in order to answer and help the guest in a quick efficient manner.
14. To report immediately to the Executive Housekeeper, Assistant Housekeeper and floor Supervisors, any area of default in any area of your workplace.
15. To provide daily turn down service to guest rooms no earlier than 18:30 hours and later than 21:00 hours unless requested, as per hotel standards.
16. To ensure responsible attitude in handling of hotel property such as the equipment you work with.
17. To ensure that your work trolley and service areas are always clean and tidy.
18. To strictly follow the procedures on lost and found, found anywhere on the hotel premises.
19. To strictly follow the procedures for general security on handling of keys, be the keys for a guest room or for staff cupboard.
20. To report to the Executive Housekeeper any suspicious circumstances encountered.
21. To follow environmental programs currently executed and to observe general energy conservation such as don’t leave the taps running, switch light off where and when required.
22. To understand and adhere to all fire and safety procedures, and to attend training as and when required by the hotel, as well as carrying out procedures during emergency drills or in the event of an actual emergency.
23. To carry out additional duties with a positive attitude as instructed by immediate Supervisor.
24. To work together as a team together with your colleagues, not only from Housekeeping, but from all other departments.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Housekeeping) (Kozhikode)
🏢 Westway Hotel
📍 Kozhikode