Position Summary The GSA ensures a seamless, welcoming, and high-quality experience from the moment a guest arrives until they check out. They bridge communication between guests and other hotel departments (such as Housekeeping, F&B;, Accounts, and Security). [1, 2, 3, 4]Key Responsibilities

- Guest Check-In &
- Check-Out:

Process arrivals, register guests, verify identification/payment, assign rooms, activate/reissue room keys, and handle express or standard check-outs. [1, 2, 3]

- Reservations &

- Inquiries:

Manage room bookings, walk-in inquiries, phone calls, and email correspondence via the Property Management System (PMS). [1, 2]

- Billing &

- Cashiering:

Prepare guest folios, process cash, credit cards, vouchers, and foreign currency exchanges, balance shift cash drawers ("banks"), and coordinate billing queries with the accounts team. [1]

- Interdepartmental Coordination:

- Liaise with Housekeeping to track real-time room cleaning and inspection status.

- Coordinate with Bell Desk/Valet for luggage assistance and guest room escorts.

- Notify Security/Loss Prevention of any safety concerns, lost items, or security reports. [1, 2, 3, 4]

- Guest Relations &

- Concierge Services:

Provide local travel directions, restaurant recommendations, transport/taxi arrangements, and handle special or VIP requests. [1, 2, 3]

- Conflict Resolution:



Listen to guest complaints or service issues with patience and poise, resolve minor issues immediately, and escalate complex concerns to the Front Office Manager. [1]

- Administrative Duties: Maintain shift logs, run daily operational reports, file registration records, and ensure proper handover to incoming shifts. [1, 2]

Core Requirements &

- Qualifications

- Education: High school diploma, GED, or a degree/diploma in Hotel Management / Hospitality Science. [1, 2]

- Experience: Prior customer service or front-desk experience is preferred, though entry-level positions are common. [1, 2]

- Technical Skills: Proficiency with hotel Property Management Systems (PMS like Opera, Cloudbeds) and basic office software. [1, 2]

- Soft Skills:

- Clear verbal and written communication.

- Strong emotional intelligence, empathy, and active listening.

- Multitasking ability in a fast-paced workplace.

- Grooming, punctuality, and a service-oriented attitude. [1, 2, 3, 4, 5]

- Working Conditions: Flexibility to work in rotating shifts, including weekends and holidays, with extended periods of standing or walking

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits

- Food provided

- Health insurance

- Paid time off

- Provident Fund

Work Location: In person

📌 Guest Service Associate (Front Office) (Alappuzha)
🏢 Marari Beach Resort Mararikulam
📍 Alappuzha