A Guest Service Associate (GSA) - Food &

- Beverage (F&B;) in the hospitality industry is responsible for delivering high-quality dining experiences, greeting guests, taking orders, and managing floor operations. [1, 2, 3]Core Responsibilities

- Guest Greeting &
- Seating:

Welcome guests warmly, escort them to tables, present menus, and provide detailed explanations of food, beverage, and daily specials. [1, 2]

- Order Taking &

- Service:

Take accurate food and beverage orders, input them into the POS/MICROS system, and communicate special dietary requirements or allergies to the kitchen and bar. [1, 2]

- Table Management: Set up tables according to brand standards, clear soiled chinaware, glassware, and silverware during the meal, and reset tables promptly for new arrivals. [1, 2]

- Billing &

- Payments:

Present accurate bills, handle payment processing, and warmly thank guests upon departure. [1, 2, 3]

- Quality &

- Satisfaction Monitoring:

Check in with guests throughout their meal to ensure satisfaction and resolve any complaints or requests empathetically. [1, 2]

- Hygiene &





- Safety Compliance:

Maintain personal grooming standards, keep work and dining areas clean, and adhere to food safety, hygiene, and local liquor laws. [1, 2, 3]

Key Requirements &

- Qualifications

- Education: High school diploma, G.E.D. equivalent, or a diploma/degree in Hotel Management / F&B; Service. [1, 2]

- Experience: Typically 0 to 1 year of experience in a restaurant, café, or hotel F&B; workplace (freshers with vocational training are often accepted). [1, 2, 3]

- Skills:

- Strong verbal communication and interpersonal skills.

- Ability to stand, walk, and carry trays or objects for extended periods.

- Basic familiarity with Point of Sale (POS) systems like MICROS.

- Multitasking and composure under pressure during peak service hours. [1, 2, 3, 4]

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits

- Food provided

- Health insurance

- Paid time off

- Provident Fund

Work Location: In person

📌 Guest Service Associate (Food and beverages associate) (Alappuzha)
🏢 Marari Beach Resort Mararikulam
📍 Alappuzha