Company Name: HOPUP India

Designation: Guest Relations Officer (GRO)

Department: Operations

Location: As per requirement

Experience: 1–2 Years (Freshers may be considered based on requirements)

About the Role

We are looking for a friendly, well-groomed, and customer-focused Guest Relations Officer (GRO) to welcome guests, provide information about games and offers, and ensure a smooth, enjoyable experience for every visitor at HOPUP.

Key Responsibilities

- Welcome and greet guests warmly upon arrival.
- Explain games, activities, pricing, packages, memberships, and ongoing offers.
- Assist guests with bookings, inquiries, and game-related information.
- Handle guest complaints and queries professionally.
- Coordinate with the operations team to ensure excellent guest service.
- Maintain a qualified appearance and follow grooming standards.
- Promote memberships, packages,



and special offers to guests.
- Ensure a positive, safe, and enjoyable guest experience.
- Support customer feedback collection and maintain guest satisfaction.

Required Skills
- Excellent communication and interpersonal skills.
- Friendly, confident, and customer-oriented attitude.
- Good convincing and problem-solving skills.
- Ability to handle guests professionally, even during busy hours.
- Basic computer knowledge and willingness to learn operational systems.
- Presentable personality with a professional approach.

Qualification Graduate preferred.

DM/Call at +91 (phone hidden)

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Guest Relations Officer (Jaipur)
🏢 HopUp India
📍 Jaipur