We are looking for a well-presented, friendly, and customer-oriented Guest Relations Executive (GRE) to manage guest interactions and ensure a pleasant experience for all visitors.
Key Responsibilities:
- Welcome and greet guests warmly upon arrival.
- Handle guest queries, requests, and complaints professionally.
- Assist guests with reservations, check-ins, and other requirements.
- Maintain positive relationships with guests and ensure customer satisfaction.
- Coordinate with internal teams to ensure smooth guest services.
- Handle guest feedback and resolve concerns promptly.
- Maintain professional communication and a welcoming environment.
- Ensure proper guest service standards are followed.
Requirements:
- 1–2 years of experience in Guest Relations, Front Office, Hospitality, or Customer Service.
- Excellent communication and interpersonal skills.
- Friendly personality with a qualified attitude.
- Good grooming and presentation.
- Ability to handle guest queries and complaints.
- Basic computer knowledge.