Product Manager – Capital Gains Account Scheme (CGAS)

Business Unit (PA): Government & Institutional Business

Team: Government & Institutional Business

Reports to: Product Lead – Govt Agency Business & GIB Wholesale Synergy

Location: Mumbai

Job Function: Product

Role Type: Individual Contributor

Direct Reports: Nil

Travel: Low

Band: E4/D1

Version: 1.0

Job Purpose

Own end-to-end CGAS product management across Account A (Savings) and Account B (Term Deposit).

Ensure compliance with Income Tax provisions and CGAS rules while driving operational governance, portfolio growth and customer experience.

Key Responsibilities

Product Development & Maintenance

Maintain CGAS product constructs, eligibility, validations and restrictions.

Drive product/system changes with Technology and Operations.

Update product/process documentation for regulatory changes.

Portfolio Management

Analyse market potential, competition and target segments.

Drive deposit growth through focused initiatives and customer education.

Monitor inflows, withdrawals, redeposits, utilization timelines and closures.

Publish portfolio MIS and leadership insights.

Stakeholder & Customer Engagement

Train branches/teams on CGAS and improve sourcing effectiveness.

Develop customer communication and product collateral.

Conduct customer engagement,



events/webinars and track marketing effectiveness.

Customer Service

Manage CGAS escalations and supervisory complaints.

Guide branches on eligibility, documentation and processing.

Capture feedback and drive product/process improvements.

Compliance & Regulatory

Ensure adherence to CGAS rules, reinvestment conditions, timelines and documentation.

Govern withdrawals, redeposits, utilization controls and deceased claims.

Coordinate with Operations/Compliance and liaise with MoF/CBDT for guidelines and approvals.

Implement regulatory changes across channels.

Portal & Data Management

Maintain AskNow/internal communication channels.

Coordinate with BIU for accurate MIS and portal updates.

Educational Qualifications

Graduate/Post-Graduate in Business, Finance, Economics or related field; MBA mentioned in the JD.

Key Skills

CGAS and capital-gains exemption knowledge

Banking operations, KYC and documentation

CRMNext/Flexcube familiarity

Analytical and problem-solving skills

Stakeholder management and customer orientation

Experience Required

3–5 years in Product Management, Government Business or Liability Products.

Major Stakeholders

Operations, Branch Banking, BSG, Audit, Compliance/RRD, Legal, Digital/BSG and Marketing.

Refer to the

📌 GIB-Product Manager-Capital Gains Account Scheme-CGAS (Mumbai)
🏢 HDFC Bank
📍 Mumbai