Key Responsibilities

- Financial Oversight &
- Profitability:

Manage P&L; statements, build and control operating budgets, monitor revenue streams, and analyze room pricing and occupancy trends.

- Operational Excellence: Ensure all departments maintain high cleanliness, safety, maintenance, and service standards

- Guest Relations &

- Satisfaction:

Monitor guest feedback systems (like online reviews and surveys) and diplomatically resolve escalated complaints.

- Leadership &

- Human Resources:

Lead, recruit, train, evaluate, and motivate department heads and staff while fostering a positive workplace culture.

- Sales &

- Revenue Strategy:

Partner with sales and revenue teams to drive occupancy, boost direct bookings, and market the hotel to target segments.

- Compliance &

- Safety:

Ensure the property complies with local health, fire, safety, security, and labor regulations.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 General Manager / Operations Manager (Hotel Industry) (Mussoorie)
🏢 Spring Valley Spa Resort by DLS Hotels,
📍 Mussoorie