Role Summary The General Manager is responsible for overseeing the entire hotel operation, ensuring smooth coordination across all departments, including front office, service, kitchen, and housekeeping. This role requires solid leadership, financial acumen, and a customer-centric approach to enhance guest satisfaction, optimise revenue, and control costs. Success in this position is measured by operational efficiency, profitability, staff performance, and overall guest experience.

Responsibilities

- Oversee and manage daily operations across rooms, banquet, and restaurant to maintain high service standards.
- Lead and support department heads in front office, service, kitchen, and housekeeping to ensure smooth coordination.
- Develop and implement strategies to increase sales and reduce operational costs while maintaining quality.
- Prepare and analyze Profit & Loss (P&L;) statements to monitor financial performance.
- Handle guest relations, address concerns,



and ensure customer satisfaction.
- Build and maintain strong vendor relationships to optimise procurement and service efficiency.
- Conduct regular meetings with department heads to align goals and improve operations.
- Take full accountability for all aspects of hotel performance, ensuring compliance with company policies and industry standards.

Qualifications

- 7+ year experience as a General Manager or a similar leadership role.
- 15+ year experience in Hotel Management.
- Strong knowledge of Hotel Management Software and tools like IDS, THMS etc.
- Bachelor's degree in hospitality management, business administration, or a related field preferred.
- Excellent leadership, communication, and problem-solving skills.
- Efficiency in using Microsoft 360 - Excel, Word, Teams etc.

📌 General Manager (Sri Ganganagar)
🏢 Hotel Galaxy N
📍 Sri Ganganagar