Job highlights

- Experience in hotel operations management with expertise in P&L; and yield management

- Lead daily operations across departments, manage budgets and forecasts, ensure guest satisfaction, supervise staff, and oversee marketing and compliance

1.

Operations

Management-

- Lead day-to-day operations across departments: front office, housekeeping, food and beverage, maintenance, spa, and recreation.

- Ensure smooth-check in & out and exceptional guest service.

- Monitor property condition and ensure preventive maintenance and cleanliness.

2.

Financial

Oversight-

- Prepare and manage budgets, forecasts, and P&L; reports.

- Monitor expenses, control costs, and maximize revenue through strategic planning and yield management.

- Approve major purchases and capital expenditures.

3.

Guest

Experience-

- Maintain high guest satisfaction scores through service quality and personalized experiences.

- Handle VIPs, escalated complaints, and special guest requests.

- Conduct regular guest feedback analysis and implement improvements

4.

Staff

Leadership-

- Recruit,



train, mentor, and supervise department heads and key staff.

- Foster a positive work setting and team culture. Set performance goals and conduct regular evaluations.

5. Marketing and Sales-

- Collaborate with the sales and marketing team to promote the property.

- Develop packages, events, and local tie-ups to attract domestic and international guests.

- Monitor OTA (Online Travel Agency) presence and guest reviews.

6.

Regulatory

Compliance-

- Ensure compliance with local, state, and national laws, especially environmental, health, and safety regulations.

- Maintain all licenses and permits relevant to hospitality operations.

7. Sustainability & Community Engagement-

- Implement eco-friendly and sustainable tourism practices.

- Engage with local communities and support responsible tourism initiatives.

Location : - Murikkady PO, Kumily Anavilasam Road, Thekkady, Kumily, Kerala 685535

📌 General Manager (Kumily)
🏢 Club Oxygen
📍 Kumily