Front Office Manager

Company: Eagleton The Golf Resort

Department: Front Office

Designation: Front Office Manager

Reporting To: General Manager / Resident Manager

Location: Bidadi, Bengaluru

Job Purpose To oversee and manage the entire Front Office operations, ensuring exceptional guest experiences, smooth check-in and check-out processes, productive room management, and high standards of hospitality while maximizing revenue and maintaining operational efficiency.

Key Responsibilities

1. Front Office Operations

- Manage daily Front Office operations, including Reception, Concierge, Bell Desk, Guest Relations and Reservations coordination.
- Ensure smooth check-in, check-out, room allocation and guest billing processes.
- Maintain high standards of guest service and operational efficiency.
- Ensure proper coordination with Housekeeping, F&B;, Engineering, Security and other departments.

1. Guest Relations & Experience

- Ensure personalized guest service and maintain high guest satisfaction levels.
- Handle guest complaints, feedback and service recovery effectively.
- Monitor online reviews and implement corrective actions to improve guest experience.
- Ensure VIP arrivals, special requests and guest preferences are handled professionally.

1. Team Management

- Lead, train, motivate and supervise the Front Office team.
- Prepare duty rosters, manage attendance and ensure adequate manpower deployment.
- Conduct regular briefings, performance reviews and training sessions.
- Maintain grooming, discipline and professional service standards.

1. Revenue & Business Performance

- Monitor room occupancy, ADR, RevPAR and room revenue performance.
- Coordinate with Sales and Reservations teams for room bookings and inventory management.
- Identify opportunities for upselling,



cross-selling and revenue enhancement.
- Ensure accurate room inventory, rate management and billing controls.

1. Administration & Compliance

- Ensure accurate guest records, registration procedures and statutory documentation.
- Monitor daily reports, cashiering, night audit and billing procedures.
- Ensure compliance with resort policies, SOPs, safety standards and applicable regulations.
- Monitor departmental expenses and control operational costs.

Key Performance Indicators (KPIs)
- Guest satisfaction and online review ratings.
- Room revenue, ADR and RevPAR performance.
- Check-in and check-out efficiency.
- Guest complaint resolution time.
- Upselling and additional revenue generation.
- Front Office team productivity and attrition.
- Audit compliance and billing accuracy.

Qualification & Experience
- Bachelor's degree or Diploma in Hotel Management / Hospitality Management.
- Minimum 8–10 years of experience in Front Office operations, preferably in reputed hotels or resorts.
- At least 2–3 years of experience in a managerial or leadership role.
- Solid knowledge of hotel PMS, preferably IDS / Opera or equivalent.
- Experience in managing high guest volumes, resort operations and team performance.

Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Solid leadership and team management abilities.
- Guest handling and problem-solving skills.
- Good understanding of hotel revenue management.
- Strong coordination and decision-making abilities.
- Proficiency in hotel PMS and MS Office.
- Professional grooming and guest service orientation.

Preferred Candidate: Candidates with experience in luxury resorts, golf resorts, five-star hotels or premium hospitality properties will be preferred.

📌 Front Office Manager (Bengaluru)
🏢 Eagleton-The Golf Resort
📍 Bengaluru