Ensure smooth front office operations. – Front Office Executive (Eye Hospital)
Job Title: Front Office Executive
Department: Administration / Patient Services
Industry: Eye Care / Healthcare
Job Summary The Front Office Executive is responsible for managing the hospital's reception area, welcoming patients, handling appointments, coordinating with doctors and clinical staff, and ensuring smooth patient registration and service operations.
Key Responsibilities – Front Office Executive
Welcome and assist patients and visitors.
Handle patient registration and appointment scheduling.
Manage incoming calls and patient enquiries.
Coordinate patient flow between doctors and departments.
Handle billing, payments, and receipts.
Maintain patient records and documentation.
Follow up with patients regarding appointments.
Address patient queries and complaints.
Prepare daily OP and billing reports.
Ensure smooth front office operations.
Required Skills
1. Valuable communication and interpersonal skills.
2. Basic computer knowledge (MS Office, Excel).
3. Patient-handling and customer-service skills.
4. Time management and multitasking.
5. Professional attitude and problem-solving ability.
6. Ability to coordinate with doctors and hospital staff.
Educational Qualification Graduate in any discipline (preferred). Previous experience in hospital reception or healthcare administration is an advantage.