Role Overview

Gold Coins Resort is seeking a hospitable, energetic, and detail-oriented Front Office Associate/Executive to join its guest service team. In this role, you will serve as the face of the resort, ensuring guests receive a warm welcome and an exceptional experience throughout their stay.

Key Responsibilities

- Guest Services &
- Check-In/Out:

Manage smooth check-ins and check-outs, handle guest registrations, process payments, and issue room keys.

- Communication &

- Inquiries:

Answer incoming phone calls, emails, and walk-in inquiries with professionalism and provide accurate information about resort facilities, membership, and local attractions.

- Reservation Management: Handle room reservations, room assignments, and special guest requests.

- Department Coordination: Liaise closely with housekeeping, maintenance, and food & beverage teams to ensure rooms and amenities are ready for arrivals.

- Billing &

- Records:





Maintain accurate guest records, daily cash/card transactions, and front-office documentation.

- Guest Relations &

- Complaints:

Address and resolve guest feedback or complaints promptly to ensure total satisfaction.

Requirements &

- Qualifications

- Experience: 1+ years of experience in a hotel/resort front desk, reception, or guest relations role.

- Education: Degree or diploma in Hotel Management or a related field (preferred).

- Technical Skills: Basic proficiency with computers, MS Office, and hotel management/PMS software.

- Soft Skills: Strong communication skills, a pleasing and polite demeanor, problem-solving abilities, and a customer-first attitude

Pay: ₹15,000.00 - ₹24,000.00 per month

Advantages

- Food provided

Work Location: In person

📌 Front Office Executive (Electronic City)
🏢 Gold coins
📍 Electronic City