Job highlights

- Minimum 1 year experience in clinic/hospital front office or receptionist roles with positive communication skills
- Manage customer relations, appointments, billing, report dispatch, feedback collection, and resolve or escalate customer queries

. Role & responsibilities

- Welcome the customer with Namaste culture.
- Answering the phone calls with the sense of obligation and with Namaste culture.
- Maintenance of appointments registers of patients and corporate clients
- Generating and Dispatching medical reports to the clients
- Maintaining bills related to basic amenities
- Handles and manages all customer relation activities
- Registration and Billing of Customers
- Maintaining the record of the patients
- To educate customer on Edoc. , PHR,



appointments, report viewing through internet.
- Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
- Handling over flow of customer from Billing Desk.
- In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalate it to appropriate department.
- Convert walk-in customers for Health Checks.

Preferred candidate profile Min 1 year exp required in Clinic/Hospital

Front office / receptionist activities exp required

Good communication

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