A Front Office Associate is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, answering guest inquiries, and providing excellent customer service. The associate serves as the first point of contact for guests and helps ensure a smooth and pleasant hotel experience.

1. Duties and Responsibilities

- Welcome guests warmly and professionally upon arrival.

- Handle guest check-in and check-out procedures.

- Manage room reservations, cancellations, and booking inquiries.

- Verify guest identification and reservation details.

- Provide information about hotel facilities, services, room types, and rates.

- Handle guest requests, complaints, and inquiries politely and efficiently.

- Answer telephone calls, emails, and other guest communications.

- Coordinate with housekeeping to confirm room status and room readiness.

- Prepare guest bills, process payments, and issue receipts.

- Maintain accurate guest records and update information in the hotel management system (PMS).

- Handle key cards and guest room assignments according to hotel procedures.

- Coordinate with other departments to meet guest requirements.

- Maintain the cleanliness and professional appearance of the front desk.

- Follow hotel policies, security procedures, and guest privacy standards.





- Promote hotel facilities and additional services when appropriate.

1. Required Skills and Qualifications

- Good communication and interpersonal skills.

- Pleasant personality and professional grooming.

- Basic computer knowledge and familiarity with hotel PMS software.

- Good customer service and problem-solving skills.

- Basic knowledge of billing, payments, and reservations.

- Ability to handle guest complaints calmly.

- Teamwork, time management, and attention to detail.

- Previous hotel experience is preferred, but freshers may also apply.

1. Key Responsibilities

- Ensure smooth guest arrivals and departures.

- Maintain accurate reservations and guest records.

- Provide prompt and courteous guest service.

- Coordinate effectively with housekeeping and other hotel departments.

- Maintain guest satisfaction and follow hotel service standards.

1. Key Performance Standards

- Guest satisfaction and positive feedback.

- Accuracy of check-in, check-out, and billing.

- Effective handling of reservations and guest requests.

- Professional communication and grooming.

- Compliance with hotel policies and procedures.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Food provided

- Provident Fund

Work Location: In person

📌 Front Office Associate (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad