As a Front Desk Receptionist at VR Revankar Hospital, you will be the first point of contact for patients, visitors, and vendors. Your role is crucial in creating a positive and welcoming environment. The ideal candidate should possess excellent communication skills, organizational abilities, and a customer-centric approach.
Responsibilities:
Greet and Assist Visitors:Welcome patients, visitors, and vendors in a friendly and professional manner.
Provide information about hospital services and guide them to the appropriate department.
Appointment Scheduling:Efficiently manage and schedule appointments using the hospital's booking system.
Coordinate with different departments to ensure smooth scheduling and patient flow.
Phone Handling:Answer and direct incoming calls to the appropriate department or personnel.
Take messages and provide basic information to callers.
Patient Registration:Collect and accurately enter patient information into the system.
Verify insurance details and ensure all necessary documentation is complete.
Administrative Support:Assist in administrative tasks,
including data entry, filing, and maintaining records.
Handle billing inquiries and provide basic financial information to patients.
Customer Service:Address patient concerns and inquiries with professionalism and empathy.
Strive to create a positive and comfortable experience for all individuals visiting the hospital.
Qualifications:
- High school diploma or equivalent.
- Proven experience as a receptionist or in a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Proficient in basic computer applications and data entry.
- Ability to handle multitasking in a fast-paced workplace.
- Knowledge of medical terminology and previous experience in a healthcare setting is a plus.