Position: Front Desk Manager

Organization: KNK Awadh

Department: Salon Operations & Administration

Location: Lucknow

Reporting To: Center Manager / Management

- Job Purpose The Front Desk Manager will be responsible for managing the overall front desk operations, customer experience, salon administration, billing, staff coordination, and daily operational activities. The role requires an organized, professional, and customer-focused individual who can ensure smooth salon functioning while maintaining high standards of service and hospitality.
- Key Roles & Responsibilities A. Front Desk & Reception Management

- Manage daily reception operations and ensure a professional welcome for every client.
- Handle client enquiries, walk-ins, appointments, and reservations.
- Manage incoming calls, WhatsApp enquiries, and appointment confirmations.
- Maintain the appointment calendar and coordinate with salon professionals.
- Ensure minimum waiting time and smooth client flow.
- Handle client feedback, complaints, and service-related queries professionally.
- Maintain client records and service histories.

B. Billing & Cash Management

- Handle daily billing, invoicing, and payment collection.
- Operate salon billing software/POS systems.
- Ensure accurate billing for all services, products, and packages.
- Manage cash, card, UPI, and other payment transactions.
- Maintain daily sales reports and cash reconciliation.
- Track discounts, offers, memberships, packages, and vouchers.
- Ensure all transactions are properly recorded and accounted for.
- Coordinate with the accounts team regarding billing discrepancies.

C. Salon Administration & Operations

- Oversee daily salon administrative activities.
- Maintain attendance, staff duty schedules, and leave records.
- Coordinate with salon staff, technicians, therapists, and management.
- Ensure adherence to salon policies, operational procedures, and service standards.
- Maintain daily opening and closing checklists.
- Monitor inventory requirements and coordinate stock replenishment.
- Maintain records of salon supplies, consumables, and operational expenses.
- Ensure smooth coordination between the front desk and service departments.

D. Salon Maintenance & Housekeeping

- Ensure the overall salon premises are clean, organized, and well-maintained.




- Monitor the cleanliness of reception, waiting areas, treatment rooms, washrooms, and common areas.
- Ensure proper maintenance of furniture, fixtures, equipment, and electrical fittings.
- Coordinate with housekeeping and maintenance staff for daily upkeep.
- Report equipment breakdowns, repair requirements, and maintenance issues to management.
- Ensure proper hygiene, sanitation, and cleanliness standards are followed.
- Monitor ambience, lighting, music, fragrance, and overall client experience.

E. Customer Relationship Management

- Build and maintain solid relationships with existing clients.
- Follow up with clients regarding appointments, feedback, and repeat visits.
- Inform clients about ongoing offers, packages, memberships, and new services.
- Maintain client databases and ensure accurate contact information.
- Handle dissatisfied clients tactfully and escalate major concerns to management.
- Encourage repeat visits and contribute towards client retention.

F. Staff Coordination & Management

- Coordinate with salon employees to ensure timely service delivery.
- Monitor staff punctuality, grooming, discipline, and professional conduct.
- Ensure employees follow their assigned schedules and responsibilities.
- Communicate daily operational updates and instructions.
- Support management in maintaining discipline and operational efficiency.
- Coordinate staff requirements and report manpower-related issues.

G. Reporting & Documentation

- Prepare daily sales and collection reports.
- Maintain appointment and walk-in records.
- Maintain daily attendance and leave records.
- Track client complaints and feedback.
- Maintain operational checklists and maintenance records.
- Submit daily, weekly, and monthly reports to management.
- Ensure proper documentation of all salon-related administrative activities.

- Key Performance Indicators (KPIs) Performance will be evaluated on the following parameters:

1.



Front desk efficiency and appointment management.
2. Client satisfaction and customer handling.
3. Billing accuracy and cash reconciliation.
4. Daily sales reporting and documentation.
5. Salon cleanliness and maintenance standards.
6. Staff attendance and coordination.
7. Client retention and follow-up management.
8. Inventory and administrative control.
9. Compliance with salon SOPs and operational policies.
10. Overall smooth functioning of salon operations.

- Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service and client-handling abilities.
- Positive administrative and organizational skills.
- Knowledge of billing software and POS systems.
- Basic knowledge of MS Excel, Word, and Google Sheets.
- Ability to manage multiple responsibilities simultaneously.
- Problem-solving and decision-making abilities.
- Leadership and team coordination skills.
- Professional grooming and a customer-oriented approach.
- Strong attention to detail and accountability.

- Experience & Qualifications

- Graduate in any discipline preferred.
- 2–5 years of relevant experience in salon, spa, beauty, hospitality, or retail operations.
- Previous experience as a Front Desk Manager, Reception Manager, Salon Administrator, or Centre Coordinator preferred.
- Experience in billing, cash handling, customer relationship management, and daily administration is essential.
- Experience with salon management software will be an added advantage.

- Personal Attributes

- Professional, presentable, and approachable personality.
- Responsible and proactive approach towards work.
- Ability to handle pressure and manage multiple tasks.
- Strong sense of ownership and accountability.
- Customer-first attitude.
- High standards of discipline and professionalism.

- Overall Responsibility The front desk manager will act as the primary point of coordination between clients, salon professionals, management, and support staff, ensuring that all front desk, billing, administrative, and maintenance activities are managed efficiently.

The ultimate objective is to ensure seamless salon operations, exceptional customer experience, accurate financial handling, and well-maintained salon premises.

📌 Front Desk Manager (Lucknow)
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