– Front Office Executive / Receptionist

Company: Gleuhr Wellness Pvt. Ltd.

Department: Clinic Operations / Front Office

Designation: Front Office Executive / Receptionist

Employment Type: Full-Time

Working Days: 6 Days a Week

Employment Agreement: 24 Months

Probation Period: 3 Months

1. Job Purpose

The Front Office Executive / Receptionist will be responsible for managing the clinic's front desk operations, ensuring a professional and welcoming experience for clients, handling appointments, coordinating with doctors and therapists, and supporting the smooth day-to-day functioning of the clinic.
1. Key Roles & Responsibilities

A. Front Desk & Client Management

- Welcome and greet clients professionally upon arrival.
- Manage client registration, enquiries, and walk-ins.
- Maintain accurate client records and contact information.
- Guide clients regarding clinic services, procedures, and appointment processes.
- Ensure a professional and positive client experience.

B. Appointment & Schedule Management

- Schedule, confirm, and manage client appointments.
- Coordinate appointments with doctors, therapists, and counsellors.
- Handle appointment rescheduling and cancellations.
- Maintain daily appointment records and follow-up lists.

C. Calls & Communication

- Handle incoming and outgoing calls professionally.
- Respond to client enquiries and provide accurate information.
- Coordinate with the sales and counselling teams for appointment-related requirements.
- Ensure timely follow-ups with clients wherever required.

D. Billing & Administrative Support

- Assist with billing, payment collection, and receipt generation.
- Maintain daily cash and transaction records.
- Coordinate with the accounts team for billing-related discrepancies.




- Maintain front-office documentation and reports.

E. Clinic Coordination & Operations

- Coordinate with doctors, therapists, counsellors, and branch management.
- Maintain front desk discipline and cleanliness.
- Ensure client waiting areas are properly maintained.
- Support daily clinic operations and report operational concerns to the Branch Manager.
- Follow company policies, SOPs, and operational guidelines.

1. Key Performance Indicators (KPIs)

Performance will be evaluated on the following parameters:
- Client handling and customer satisfaction.
- Appointment scheduling accuracy.
- Appointment confirmation and follow-up efficiency.
- Call handling and response time.
- Billing and payment record accuracy.
- Maintenance of client data and documentation.
- Coordination with doctors and clinic staff.
- Punctuality, attendance, grooming, and professional conduct.
- Compliance with company policies and clinic SOPs.

1. Required Skills & Qualifications

- Graduate or equivalent qualification preferred.
- 1–3 years of experience in front office, reception, hospitality, or customer service preferred.
- Positive verbal communication and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office.
- Ability to manage multiple tasks and handle clients professionally.
- Presentable personality with a customer-oriented approach.
- Strong coordination and organisational skills.

1. Working Conditions & Employment Terms

- Working Days: 6 days a week.
- Weekly Off: As per the clinic's roster and management approval.
- Working Hours: As per the assigned clinic shift.
- Employment Agreement: 24 months, subject to the terms and conditions of the employment agreement.
- Probation Period: 3 months.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Desk Executive (Baner)
🏢 Gleuhr wellness
📍 Baner