APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: Freshservice Developer/Administrator **Experience: 4+ Years

Location: Pune (Remote)** Job Overview We are looking for an experienced Freshservice Developer / Administrator with 4+ years of hands-on experience in implementing, configuring, and customizing the Freshservice platform. The ideal candidate should have strong experience in building custom workflows, developing custom applications, and integrating Freshservice with third-party applications to streamline IT service management processes.

Key Responsibilities

- Implement, configure, and administer the Freshservice platform based on business and IT service management requirements.
- Design, develop, and maintain custom workflows to automate ITSM processes and improve operational efficiency.
- Build and customize applications within Freshservice to meet specific business requirements.
- Integrate Freshservice with third-party applications and external systems using REST APIs and other integration methods.
- Configure service catalogues, service request workflows, incident management, problem management, and change management processes.
- Identify opportunities to automate repetitive IT service management activities using Freshservice workflow automation capabilities.
- Troubleshoot platform-related issues,



workflow failures, and integration-related problems.
- Collaborate with business stakeholders and IT teams to understand requirements and deliver appropriate platform solutions.
- Perform platform enhancements, testing, and ongoing maintenance to ensure smooth operations.

Required Skills & Experience

- 4+ years of hands-on experience with Freshservice implementation, administration, and customization.
- Strong experience in building custom workflows and workflow automations.
- Hands-on experience developing custom applications within Freshservice.
- Experience integrating Freshservice with third-party applications using REST APIs.
- Good understanding of IT Service Management (ITSM) processes, including Incident, Problem, Change, and Service Request Management.
- Knowledge of API integration, JSON, and basic scripting is preferred.
- Robust troubleshooting, analytical, and communication skills.

Preferred Skills

- Experience with Freshservice workflow automator and orchestration capabilities.
- Understanding of ITIL framework and ITSM best practices.
- Experience with enterprise application integrations and process automation.
- Freshservice platform implementation or administration certification would be an added advantage.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 Freshservice Developer (Pune)
🏢 APN Consulting
📍 Pune