- Welcoming guests / Customers as they arrive
- Acting as the point of reference for guests who need assistance or information and attending to their requirements
- Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Answering the phone and make reservations, taking and distributing messages or mail and redirecting calls and responding to inquiries
- Handling complaints and resolving issues in a timely and skilled manner
- Processing payments and maintaining accurate records
- Coordinating with housekeeping and maintenance staff to ensure front office is clean and all Acs / Fans / Lights / Bulbs are functioning properly
- Ensure maintaining a clean and organized front desk area
- Providing information about the Company and its amenities
- Ensuring customer satisfaction
- Updation of customer contact information
- Escalate to the reporting manager about any issue
- Maintenance of Registers at the Front Desk Viz. Movement Register / Visitors / Attendance Registers
- Party Hall & Guest Room bookings