Palmonas is a up-to-date demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship.
Job Overview
Responsible for monitoring live CCTV feeds across all Palmonas stores, tracking camera downtime, reviewing security alerts, and identifying suspicious activities. The role involves timely incident escalation, coordination with store and technical teams, maintaining monitoring reports, and ensuring effective surveillance operations.
Key Responsibilities
- Monitor live CCTV cameras across all Palmonas stores.
- Track offline cameras, NVRs, and connectivity issues
- Monitor security and AI-based alerts.
- Identify suspicious activities and escalate incidents.
- Coordinate with Store Managers, IT, and technical teams.
- Maintain daily reports, Excel trackers, and incident records.
- Follow up on pending issues until resolution.
- Support CCTV troubleshooting and basic technical operations.
Requirements
- Graduate or undergraduate student from any discipline.
- Basic computer knowledge and familiarity with MS Excel.
- Good observation skills and attention to detail.
- Ability to identify and report suspicious activities.
- Good communication and coordination skills.
- Willingness to learn CCTV monitoring and basic troubleshooting.
- Ability to work in shifts, if required.
- Proactive, responsible, and attentive approach towards work.