To ensure smooth and productive floor operations, provide excellent customer service, manage visual merchandising, and support the store team in achieving sales targets and operational excellence.
Key Responsibilities:
1. Sales & Customer Service
- Drive sales through effective customer interaction and upselling.
- Ensure customer satisfaction by maintaining high service standards.
- Resolve customer complaints promptly and professionally.
2. Team Management
- Supervise floor staff and ensure productivity, grooming, and discipline.
- Allocate tasks and monitor performance of floor associates.
- Conduct regular briefings and support training initiatives.
- Reviewing and maintaining checklist.
3. Inventory & Merchandising
- Maintaining MBQ of the department.
- Ensure timely replenishment of merchandise.
- Maintain visual merchandising standards as per brand guidelines.
- Coordinate with the VM team for product displays and stock rotation.
4. Store Operations
- Ensure cleanliness, orderliness, and safety on the shop floor.
- Coordinate with other departments (cash, warehouse, admin) for smooth floor functioning.
- Monitor and report daily sales and footfall.
5. Loss Prevention
- Prevent stock pilferage through constant monitoring and control.
- Ensure adherence to security processes and audits.
Key Requirements:
- Experience: Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role.
- Education: Graduate (preferred in Retail/Management).
- Skills:
- Excellent communication and leadership skills
- Strong sales orientation
- Ability to multitask and manage time effectively
- Basic computer literacy (POS, Excel, Inventory Software)
Working Conditions:
- Shift-based working hours including weekends and holidays.
- Standing for extended periods and floor mobility required.