Job highlights

- On occasion he / she might be required to provide On-Call support during non-business hours
- Should know how to analyze Debug logs .

Be part of Support/Implementation activities of Oracle FLEXCUBE Corporate Core Banking product. Knowledge of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger

Knowledge of EMS, Flexml, SWIFT, Debug Capture process

Use defined Standards / Tools / Processes / Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client.

Responsible for SLA driven Application Monitoring

Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA s.

Escalate the Incidents/failures to Level2 support as per the defined process.

Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down etc) of Production applications.

Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc.

He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer.





On need basis step in to analyse issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location/base location.

Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Client periodically.

On occasion he/she might be required to provide On-Call support during non-business hours.

Need involvement in Automation & Continuous Service Improvement

Guide the business users on any configuration issues related to the application

Regular defect status reporting along with any critical issues that may require senior management s attention

Follow structured configuration and release processes for applying fixes and software release

Work closely with the Infrastructure and Database support teams to ensure that core-banking workplace is fully secured and optimized for high performance.

Should know how to analyze Debug logs

Participate in Automation & Continuous Service Improvement

Requirements

- Working Exp of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger.
- Exp of EMS, Flexml, SWIFT, Debug Capture process, EOD process

📌 Flexcube Demand Professional (Hubballi)
🏢 Logic planet
📍 Hubballi