Firewall Support Engineer .

Experience: 3 - 7 years .

Work Schedule: 247 rotational shifts, including night shifts, weekends and holidays as per business requirements.

- Key Responsibilities:
- Provide L1/L2 firewall support in rotational shifts, including night shifts.
- Monitor firewall infrastructure and respond to security/network incidents.
- Manage and troubleshoot FortiGate and Check Point firewalls.
- Troubleshoot firewall policies, NAT, routing, VPN and connectivity issues.
- Monitor CPU, memory, sessions, interfaces and HA status.
- Analyze firewall logs and perform packet-flow/traffic troubleshooting.
- Handle incidents, service requests and approved firewall changes.
- Support IPsec VPN, SSL VPN and HA/failover troubleshooting.
- Coordinate with Network,



Server, Application, SOC and vendor teams during incidents.
- Perform firewall rule review, cleanup and compliance checks.
- Support firewall upgrades, patches, migrations and DR activities.
- Ensure proper shift handover, documentation and tracking of pending issues.
- Participate in critical incident troubleshooting and escalation when required.
- Support weekend/holiday maintenance activities based on the shift roster.
- Maintain operational documents, SOPs, troubleshooting guides and daily shift reports.

📌 Firewall Support Engineer (Mumbai)
🏢 KMZ Services
📍 Mumbai