Company Description GENMA Solutions is an international provider of material lifting and handling solutions, integrating independent R&D;, design, sales, and full after-sales services. Supported by a global network of manufacturing partners and multiple production bases in China, GENMA serves customers across port terminals, mining stockyards, shipbuilding, offshore engineering, and waterborne transshipment operations. The company delivers customized, high-end equipment tailored to specific requirements for materials, efficiency, energy consumption, intelligent modules, and load capacities.

GENMA’s offerings include integrated systems with automation and software control, intelligent and digitalized services such as IoT and predictive maintenance, and comprehensive lifecycle support from installation and training to maintenance, upgrades, and spare parts. The organization emphasizes environmentally friendly, energy-saving solutions that help clients meet local regulations and long-term sustainability goals.

Role Description This full-time, on-site Technical Services Specialist role is based in Visakhapatnam and focuses on supporting GENMA’s material lifting and handling solutions. The person in this role will provide technical support to customers and internal teams, including installation assistance, commissioning oversight, and operational guidance for equipment and integrated systems. Daily tasks include diagnosing and troubleshooting equipment and system issues, performing root-cause analysis,



and coordinating repairs or escalations with engineering and service teams.

The role involves preparing technical documentation and service reports, maintaining accurate records of service activities, and contributing to continuous improvement of products and services.

The Technical Services

Specialist will also collaborate closely with sales and project teams to address client technical requirements, participate in customer trainings, and ensure high levels of service quality and safety compliance.

Qualifications

- Solid Technical Services and Technical Support skills, with experience working on industrial or engineering equipment and systems.
- Proficient Troubleshooting and Analytical Skills to diagnose complex technical issues and identify effective, timely solutions.
- Clear and professional Communication skills for interacting with customers, internal stakeholders, and cross-functional teams.
- Relevant technical education, such as a diploma or bachelor’s degree in mechanical, electrical, or industrial engineering, or a related field.
- Experience in material handling, heavy machinery, automation systems, or similar industrial environments is an advantage.
- Ability to interpret technical drawings, manuals, and specifications, and to prepare concise service reports and documentation.
- Familiarity with safety standards, quality procedures, and good practices for on-site service work.
- Willingness to work at customer sites, manage multiple service requests, and

📌 Field Services Engineer (Andhra Pradesh)
🏢 GENMA Solutions
📍 Andhra Pradesh