Job highlights

- Experience in auditing customer interactions and knowledge of FRM policies

- Conduct audits through calls and field visits, verify compliance, report discrepancies, and coordinate with teams to improve processes

Role & responsibilities

- Conduct calling and field visits to audit customer interactions and FRM activities.

- Audit whether FRMs are providing correct and policy-compliant information to customers.

- Verify customer communication, property/service details, pricing and commitments made by FRMs.

- Identify gaps, discrepancies or policy violations and report them to the concerned teams.

- Maintain audit reports, observations and follow-up actions.

- Coordinate with internal teams to improve customer experience and process compliance.

- Ensure adherence to company policies, processes and communication standards.

📌 Field Relationship Manager (Field work) (Hyderabad)
🏢 NoBroker
📍 Hyderabad