- Strong communication and convincing skills in English and Tamil
- Handle inbound/outbound calls, explain research services, maintain call records, coordinate with research team, and meet communication targets
We are looking for a Telecaller to join our Research and Development team, focused on assisting PhD scholars with research support and project guidance. The ideal candidate will handle inbound and outbound calls, provide information about our research services, and maintain effective communication with candidates.
Key Responsibilities
- Contact potential and existing candidates to explain research assistance services.
- Maintain a record of calls and follow-ups in the database.
- Understand candidate requirements related to PhD or research projects.
- Coordinate with the research and documentation team for service details.
- Achieve daily/weekly communication and conversion targets.
- Provide accurate information and maintain professionalism in all calls.
- Handle inquiries through phone, email, and WhatsApp.
Required Skills:
- Robust communication and convincing skills in English and Tamil.
- Basic computer knowledge (MS Word, Excel).
- Patience and professionalism in handling research candidates.
- Ability to work independently and meet communication goals.