Position: Funding Operations Executive – South & West Region
Key Roles & Responsibilities
- Onboarding of New Full Funding Sites: Manage and coordinate the onboarding process for new Full Funding (FFM) sites, ensuring smooth and timely operational setup.
- Funding Queries Management: Attend FR/MF calls and respond to emails on a daily basis, addressing funding-related queries for the South and West regions within defined timelines.
- Compliance Coordination: Coordinate with internal stakeholders to ensure all necessary compliances, documentation, and approvals are completed before the commencement of FFM ATM operations.
- Refund Recovery Database Management: Maintain and regularly update the database of refund recovery amounts received from the NT team, ensuring accuracy and proper tracking.
- Refund Reconciliation & System Updates: Coordinate with the Finance and Reconciliation teams to ensure refund amounts are accurately updated in the system and the indenting database.
- Master Data Upload & Reconciliation:
Upload funding masters in DMS and ensure daily funding reconciliation and tallying with the Reconciliation team.
- Cash-Out Follow-up: Monitor and follow up on cash-out cases with the concerned teams to ensure timely resolution and closure.
Key Skills & Competencies
- Robust coordination and communication skills.
- Knowledge of funding operations and reconciliation processes.
- Good understanding of refund recovery and cash management.
- Proficiency in database management and documentation.
- Attention to detail and accuracy in financial data handling.
- Ability to manage multiple tasks and meet daily deadlines.
- Strong follow-up and problem-solving skills.
Key Performance Indicators (KPIs)
- Timely onboarding of new Full Funding sites.
- Timely resolution of daily funding queries.
- Completion of compliance requirements before site activation.
- Accuracy and timely updating of refund recovery databases.
- Daily reconciliation of funding with the Finance/Recon team.
- Effective follow-up and closure of cash-out cases.