: Sr. Operations Executive – MICE Department

Position: Sr. Executive – Operations MICE

Department: MICE

Experience Required: Minimum 3 years in a similar role

Job Summary:

We are seeking a skilled and dynamic Operations Executive for our MICE department. The ideal candidate will be critical in planning, coordinating, and executing corporate events, conferences, and incentive travel programs. With a strong background in MICE operations, you will ensure seamless delivery of services and maintain the highest standards of client satisfaction.

Key Responsibilities:

- Event Planning and Coordination:
- Plan and manage end-to-end operations for MICE projects, including corporate events, meetings, incentive programs, and exhibitions.
- Coordinate with clients to understand their requirements and deliver tailored solutions.
- Vendor Management:
- Liaise with hotels, venues, transport providers, and other vendors to ensure quality services and negotiate favourable terms.
- Ensure timely procurement and delivery of services as per event schedules.
- Travel and Logistics:
- Manage travel arrangements, including flight bookings, accommodations, and ground transportation for clients and participants.
- Prepare detailed itineraries and ensure their smooth execution.
- Budget Management:
- Develop and manage budgets for MICE projects, ensuring cost-effectiveness without compromising quality.




- Monitor expenses and maintain financial records for each event.
- In office Management:
- Supervise on-site operations during events, ensuring all aspects are executed as planned.
- Address and resolve any issues promptly to maintain client satisfaction.
- Documentation and Reporting:
- Maintain accurate documentation for all MICE activities, including contracts, agreements, and post-event reports.
- Provide detailed feedback to management to improve future operations.

Qualifications and Skills:

- Bachelor's degree in Hospitality, Tourism, Business Management, or a related field.
- Minimum of 3 years of experience in MICE operations.
- Strong understanding of event planning, logistics, and travel arrangements.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to multitask and manage multiple projects under tight deadlines.
- Proficiency in Microsoft Office and event management software.
- Flexibility to travel and work extended hours during events.

Key Attributes:

- Detail-oriented with strong organisational skills.
- Proactive and problem-solving mindset.
- Team player with leadership capabilities.
- Commitment to delivering exceptional client experiences.

Job Types: Full-time, Permanent Pay: From ₹28,000.00 per month

Experience

- Operations - MICE: 3 years (Preferred)
- total work: 2 years (Preferred)

Work Location: In person

📌 Executive Operations - MICE (Kochi)
🏢 Santa Monica Study Abroad
📍 Kochi