Job highlights

- Graduate with 2-4 years experience in IPMC dispatch and billing, skilled in problem solving and computer use
- Prepare and dispatch IPD bills, manage patient statements for insurance, update payer plans in HIS, handle billing complaints, maintain records per NABH protocols, and submit financial documents timely

JOB DESCRIPTION I. JOB DETAILS

Job Title

Executive (IPMC Dispatch) Accounts & Finance

Reporting Supervisor

HOD (IPMC) – Accounts & Finance

II. JOB PURPOSE To efficiently and effectively handle all IPMC dispatch related activities.

III. KEY RESPONSIBILITIES

Core Responsibilities –

- To be responsible for achieving high level of customer satisfaction regarding estimated expenses as well as corporate rules and formalities.
- To be responsible for preparing and dispatching all IPD bills and keeping its records as per set protocols.
- To be responsible for preparing, reviewing and sending patient statements to various insurance companies and other panel organization.
- To keep yourself updated with information of all payer plans for different panel companies and TPAs.
- To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS and monitor its implementation also.
- To be responsible for timely submission of deposited cheques, cash, drafts, credit slips to finance.
- To be responsible for keeping record for all correspondence done for IPD billing patients.




- To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty.
- To ensure accurate and timely submission of all monthly and daily reports.
- To achieve high level of customer satisfaction at each interaction.
- To be responsible for maintenance of department records as per the NABH requirement.
- To be responsible for effective utilization of hospital information system.
- Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
- To participate in training programs to maintain and update your skilled knowledge.
- Any other task assigned to you by your HOD from time to time.

IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables

- Accuracy in invoicing/billing.
- Demonstrated ability to maintain confidentiality
- Service Excellence
- Active participation in all departmental training and development activities.
- Active participation in Inventory Management.

V. JOB REQUIREMENTS

Minimum Qualifications

Graduate

Experience

2 to 4 years relevant experience

Technical Skills

- Problem solving and ingenuity
- Computer skills

Behavioural Skills

- Persuasive
- Attention to detail
- Interpersonal and communication skills
- Initiative and adaptability

Language Skills English & Hindi

VI. KEY INTERACTIONS

Key Internal Contacts

- Chief of Med Services, CNO, Nursing
- Front office, Billing, IT, Finance, All HO
- Doctors

Key External Contacts

- TPA/Insurance Companies, Other Panel
- Organization, Patients, Attendants

📌 Executive (IPMC) - Accounts & Finance (New Delhi)
🏢 Max Healthcare
📍 New Delhi