- Welcome and greet patients, visitors and attendants in a courteous and qualified manner.

- Handle patient enquiries, provide information and guide them to the appropriate departments.

- Manage patient registration, appointment scheduling and OPD consultation bookings.

- Coordinate with doctors and respective departments regarding patient appointments and consultation timings.

- Ensure accurate entry of patient details in the Hospital Management System (HMS).

- Handle incoming and outgoing telephone calls and respond to enquiries promptly.

- Guide patients regarding consultation fees, hospital services and available facilities.

- Coordinate with the billing department for consultation charges and other payments.

- Ensure smooth patient flow and minimize waiting time at the front desk.

- Assist patients with admission, discharge and other administrative formalities.

- Maintain patient records, registration forms and other front office documentation.

- Coordinate with nursing, billing, pharmacy,



laboratory and other departments for seamless patient services.

- Handle patient complaints and escalate unresolved issues to the reporting authority.

- Ensure proper maintenance of the reception area and front office equipment.

- Maintain patient confidentiality and ensure the security of patient information.

- Follow hospital protocols, policies and NABH standards.

- Maintain daily reports, appointment records and other assigned registers.

- Ensure proper shift handover and communicate pending tasks to the next shift.

- Maintain punctuality, discipline, professional behaviour and grooming standards.

- Wear the prescribed uniform and ID card during duty hours.

- Ensure patient satisfaction through effective communication and timely assistance.

- Perform any other duties assigned by the Front Office In-charge or Management.

Pay: ₹8,800.00 - ₹29,000.00 per month

Work Location: In person

📌 Executive Front Office (Bengaluru)
🏢 Ovum Hospital
📍 Bengaluru