Job highlights

- Qualification: Graduate / Diploma / Engineering.

- Preferred Experience: EV charging operations Electrical equipment / service operations Customer support operations Field operations management

- Ensure timely identification and closure of operational issues impacting customer experience

- Qualifications Experience

Job Summary

Role Purpose The role is responsible for ensuring smooth operational functioning of Servotech EV charging infrastructure by managing customer interactions, resolving operational issues, driving stakeholder closure, and ensuring uninterrupted charging network performance. The incumbent will own operational support activities across office and field operations and will be responsible for identifying issues, escalating appropriately, and ensuring timely resolution through effective ownership.

Responsibilities

- EV Charging Operations Management Manage day-to-day operational activities related to EV charging infrastructure. Monitor charging site performance and operational challenges. Ensure timely identification and closure of operational issues impacting customer experience. Maintain operational reports, issue trackers, and performance dashboards.

- Customer Site Support Management Handle customer calls, queries, and operational concerns related to EV charging sites. Understand customer issues and ensure resolution through appropriate channels. Monitor customer complaints and drive closure within defined timelines. Maintain customer feedback records for operational improvement.

- Issue Management Resolution Ownership Identify operational issues related to: Charging stations Power availability DISCOM-related challenges Service requirements Site infrastructure Raise issues with respective stakeholders and drive resolution.



Follow up until complete closure and maintain RCA records.

- DISCOM External Stakeholder Management Manage operational interactions with DISCOMs, service teams, site partners, and other stakeholders. Track pending approvals, complaints, and operational dependencies. Ensure timely resolution of external challenges affecting site operations.

- Field Operations Support Support field teams for site visits, operational inspections, and issue resolution. Ensure adherence to operational processes and service standards. Conduct periodic site performance reviews and share improvement opportunities.

- Internal Coordination Reporting Work closely with Service, Engineering, Business, Finance, and Operations teams. Prepare daily/weekly operational reports. Highlight critical issues, trends, and improvement areas to management.

Qualifications Experience

- Qualification: Graduate / Diploma / Engineering

- Experience: 1-2 years of experience in operations, customer support, infrastructure operations, EV ecosystem, electrical projects, or service management.

- Preferred Experience: EV charging operations Electrical equipment/service operations Customer support operations Field operations management

Key Skills Competencies

- Strong problem-solving and execution capability.

- Customer handling and complaint resolution skills.

- Ability to manage multiple operational issues simultaneously.

- Good understanding of the EV charging ecosystem.

- Solid stakeholder management skills.

- Ability to work independently and take ownership.

- Good communication and reporting skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - EV Infrastructure Operations (New Delhi)
🏢 Servotech Power Systems
📍 New Delhi