- Experience in debt management and legal compliance in loan recovery
- Manage overdue payment recovery, ensure regulatory compliance, maintain records, handle escalations, and lead collection strategy
Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.
Duties and Responsibilities
- Achieve collections target by visiting customers/agency
- Monitor performance against set parameters and provide regular updates
- Ensure legal guidelines are complied with while repossessing products
- Maintain accurate records of customer interactions and transactions
- Provide regular reports on collection activities and performance
- Handle escalations promptly and effectively to resolve issues
- Daily DRR (Daily Risk Report) management
- Develop and implement strategies to improve collection rates
- Case to Case tracking
- Resolution at per AOP with in agreed timelines
- Portfolio Management
- Debt Collection Strategy
- Target Achievement
- Regulatory Compliance
- Reporting and Analysis
- Risk Management
- Team Leadership
- Vendor Management
- Co-ordinating with internal and external clients