SDD / NDD (Same Day Delivery / Next Day Delivery):
1. Hands-on experience in managing and executing quick commerce operations - particularly SDD / NDD
2. Familiar with nomenclatures of Last Mile operations
3. Manage and enable timely pickup and delivery operations on real-time basis in close co-ordination with client / relevant stakeholders (internal external)
4. Smart personnel who can identify and address root cause for losses due to process miss/SOP deviation at site / client level
5. Have robust regular connect with Ops team / client / delivery associates and other stakeholders for timely execution of delivery and pickup operations
6. Have good rapport with all necessary stakeholders including driver / delivery associates / vehicle vendors / courier partners to effectively coordinate timely operations
7. Have regular, specific meetings/briefings with internal and external stakeholders and continuously coach and guide Ops for performance improvement
8.
Coordinate with clients to have the disputes resolved on case-to-case basis including reversal of losses
9. Ensure SOP is followed at RTO/RVP process desk, effectively manage undelivered / rejected shipments
10. Plan and consistently achieve in-house timing targets (measured in seconds) for every order
11. Experience in daily audit of inventory and staging orders
12. Comfortable in excel/MS Office
13. Languages known - Kannada (native preferred), English, Hindi (First 3 languages mandatory), Telugu, Tamil (last 2 - good to have)
14. Local travel might be needed based on client / Business requirements within BLR
15. Familiarity with BLR geographical areas / pincode mapping would be an added advantage
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