Job highlights

- Excellent coordination and follow-up skills. . Good customer communication and relationship-management skills. . Strong MS Excel / MIS reporting skills. . Ability to manage multiple service requests simultaneously. . Strong documentation and data-management skills. . Good understanding of SLA,TAT,PM schedules and service closure. . Strong problem-solving and escalation-management skills.

Job Summary

We are looking for an Executive - AMC Operations to manage day-to-day AMC operations and coordinate with customers, field service engineers, service managers, and internal teams. The candidate will be responsible for AMC scheduling, preventive maintenance planning, service request coordination, SLA monitoring, documentation, customer follow-ups, and MIS reporting to ensure smooth and timely AMC execution.

Company

Servotech Renewable Power System Limited

Location

Current Delhi, Delhi

Employment Type

Full-Time

Responsibilities

- Manage day-to-day AMC operations and ensure timely execution of contractual commitments.

- Maintain and update the AMC database, including customer details, contract validity, service frequency, SLA and renewal dates.

- Prepare and monitor Preventive Maintenance (PM) schedules as per AMC commitments.

- Coordinate with Field Engineers and Service Managers for planned and breakdown service visits.

- Assign and track service requests/tickets and ensure timely closure.

- Monitor SLA, TAT, pending complaints, ageing tickets and service status.

- Follow up with field teams for service reports, checklists, photographs and closure documents.

- Coordinate with customers for service schedules, site access, complaints and feedback.

- Maintain complete documentation of AMC agreements, POs, WO, service reports and closure records.

- Prepare daily,



weekly and monthly AMC MIS reports for management.

- Track upcoming AMC expiries and coordinate with Sales/Business teams for renewal opportunities.

- Coordinate with Finance/Commercial teams for AMC billing, invoice status and payment-related requirements.

- Escalate critical customer complaints, SLA breaches and delayed service cases to the concerned manager.

- Coordinate with Service, Sales, Technical, Procurement, Finance and Operations teams for smooth AMC execution.

- Support management in monitoring AMC performance, customer satisfaction and renewal status.

- Ensure accurate and timely updating of AMC data in ERP/CRM/service management systems.

Required Skills

- Good knowledge of AMC and after-sales service operations.

- Excellent coordination and follow-up skills.

- Good customer communication and relationship-management skills.

- Strong MS Excel / MIS reporting skills.

- Ability to manage multiple service requests simultaneously.

- Strong documentation and data-management skills.

- Good understanding of SLA, TAT, PM schedules and service closure.

- Strong problem-solving and escalation-management skills.

- Knowledge of SAP/ERP/CRM/Service Management Software will be an advantage.

Qualifications

Graduate / Diploma in any relevant discipline.

Key KPIs

- AMC schedule adherence

- Preventive maintenance completion

- SLA TAT compliance

- Service ticket closure

- Reduction in pending/ageing complaints

- AMC renewal coordination

- Customer satisfaction

- Service documentation accuracy

- MIS accuracy and timely reporting

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - AMC Operations (New Delhi)
🏢 Servotech Power Systems
📍 New Delhi