Roles and Responsibilities :

- Handle customer inquiries via phone calls, resolving issues related to travel bookings, cancellations, and modifications.

- Process international voice calls from customers in various time zones, ensuring timely resolution of their queries.

- Provide exceptional customer service by addressing concerns, offering solutions, and escalating complex issues when necessary.

- Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

- 0-4 years of experience in an International KPO or Call Centre setting.

- Proficiency in handling international calling processes (US process) with excellent communication skills.

- Ability to work on multiple tasks simultaneously while maintaining attention to detail and meeting productivity targets.

📌 Exciting Career Opportunities in International Voice (Pune)
🏢 Turnaround International
📍 Pune