Position: VIP Support Engineer

Location: Worli, Mumbai

Experience: 4+ years

Interview Mode: 1st round Virtual, Final round F2F

Job Overview:

We are looking for an experienced VIP Support Engineer to provide dedicated IT support to senior management and high-profile clients. The candidate should have solid technical knowledge of Windows, macOS, laptops, desktops, iPhones, and networking, along with excellent communication and troubleshooting skills.

Key Responsibilities

- Provide end-to-end IT support to VIP users, including CXOs and senior management.
- Troubleshoot hardware, software, desktop, laptop, macOS, and iPhone-related issues.
- Handle Windows and macOS configurations, installations, and troubleshooting.
- Provide support for Microsoft 365, Outlook, email, and network connectivity issues.
- Manage and resolve technical incidents within defined SLAs.
- Coordinate with internal IT teams and vendors for escalated issues.
- Maintain IT asset inventory, including laptops, desktops, iPhones, and peripherals.




- Ensure timely updates and effective communication with VIP users.
- Maintain proper documentation of incidents, resolutions, and IT assets.
- Provide proactive support to minimize recurring technical issues.

Required Skills

- 4+ years of experience in IT Desktop Support / VIP Support.
- Hands-on experience supporting VIP users, CXOs, or senior management.
- Strong knowledge of Windows OS, macOS, desktops, and laptops.
- Experience in Apple device support, including MacBooks and iPhones.
- Knowledge of Microsoft 365, Outlook, Active Directory, and networking.
- Good troubleshooting skills for hardware, software, and connectivity issues.
- Experience with ticketing tools and SLA management.
- Excellent communication and interpersonal skills.
- Ability to handle critical issues and work under pressure.

If interested, please share your resume at [email protected]

📌 Excellent Opportunity For VIP Support Engineer - Worli (Mumbai)
🏢 Team Computers
📍 Mumbai