Job Summary

Position: Escalation Specialist.

Department: Service TRC.

Location: Delhi.

Experience required: 3-7 years.

Open positions: 1.

Gender preference: Male.

Responsibilities

- Excellent verbal communication skills in Hindi English.

- Soft-spoken with robust interpersonal and customer relationship management skills.

- Ability to handle high-pressure customer situations with professionalism and empathy.

- Mandatory experience: Solar or EV industry experience.

- Customer service after-sales service escalation management.

- Complaint resolution.

- Replacement management.

- Settlement closure of customer cases.

- Customer handling relationship management.

- Sales team coordination.

- Dealer distributor management.

- Project coordination handling.

- Technical requirements: Good technical understanding of Solar/EV products and services.





- Ability to understand technical issues and coordinate with internal teams for timely resolution.

- Hands-on field service experience will be an added advantage.

Qualifications

- Preferred candidate: Candidates from Solar or EV organizations with a strong service background and proven experience in handling customer escalations, dealer networks, and technical service operations.

Requirements

- Experience: 3-7 years.

- Gender preference: Male.

- Location: Delhi.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Escalation Specialist (New Delhi)
🏢 Servotech Power Systems
📍 New Delhi