About the Role

We are looking for an experienced Epicor ERP Techno-Functional Consultant to manage day-to-day support, troubleshooting, and reporting for our Epicor ERP. This role bridges functional business processes with technical configuration/customization, ensuring smooth operations across Finance, Manufacturing, Inventory, and related modules.

Key Responsibilities

- - Provide first-line and escalated support for daily Epicor issues across modules (Finance, Manufacturing, Inventory, Sales, Purchasing, etc.)

- Log, triage, and resolve user-reported issues within agreed SLAs; and able to handle independently without vendor support.

- Gather and document reporting requirements from business users; design and build reports using Epicor's reporting tools (BAQ, BAQ Reports, SSRS, Crystal Reports)

- Perform root-cause analysis on recurring issues and recommend permanent fixes or process improvements

- Configure and customize Epicor (BPMs, UI customization, Dashboards) to meet evolving business needs

- Maintain functional documentation (FSDs, SOPs) for configurations, custom reports,



and support processes

- Conduct end-user training and prepare user guides for recent features or reports

- Monitor system performance and data integrity; support month-end/year-end close activities from a systems perspective

Required Skills & Experience

- - 4–8 years of hands-on Epicor ERP experience in a techno-functional or support role

- Strong knowledge of Epicor modules: Finance (GL/AP/AR), Manufacturing, Inventory, Sales/Purchasing

- Proficiency in Epicor reporting tools: BAQ/BAQ Reports, SSRS, Crystal Reports

- Working knowledge of Epicor customization tools: BPM, Dashboards, UI Customization

- Strong SQL skills (writing/debugging queries, understanding Epicor's database schema)

- Experience handling ERP support tickets/helpdesk processes and prioritizing based on business impact

- Ability to translate business reporting needs into technical specifications

Good communication skills to liaise with end users

📌 Epicor Techno Functional Consultant (Kochi)
🏢 Thomsun Infocare
📍 Kochi