Job Summary:

Seeking a skilled Managed Services Engineer to support 24/7 security and IT operations. The role involves continuous monitoring, incident handling, troubleshooting, and ensuring high availability and security of customer environments. The candidate will work in a shift-based model and be responsible for proactive service delivery and SLA compliance.

Key Responsibilities:

Monitor security and infrastructure alerts 24/7 using SOC/NOC tools

Handle L1/L2 incidents related to:

Endpoint Security, EDR/XDR, DLP, SIEM

Network, Server, and Cloud environments

Perform initial incident analysis, triage, and escalation as per SOP

Respond to security incidents such as malware, phishing, ransomware, and suspicious activities

Perform health checks on security devices and infrastructure

Manage policies, and basic configuration changes

Coordinate with OEM vendors and internal teams for issue resolution

Ensure adherence to SLAs, KPIs, and customer commitments

Maintain incident, change, and problem records in ticketing systems

Prepare shift handover documentation and daily/weekly reports

Participate in root cause analysis and preventive actions

Support vulnerability remediation and patching activities

Assist in onboarding current customers into managed services

Follow ITIL-based processes and service delivery frameworks





Technical Skills Required:

Good understanding of:

Endpoint Security, EDR/XDR

SIEM tools and log analysis

Networking fundamentals (TCP/IP, DNS, VPN, Routing)

Email security and web security

Knowledge of:

Incident Response and Threat Handling

Cloud platforms (AWS, Azure – basic level)

IAM, MFA, and access control

Patch management and vulnerability management

Familiarity with ticketing tools (ServiceNow, Freshservice, Jira, etc.)

Behavioral & Operational Skills:

Willingness to work in 24/7 rotational shifts

Strong troubleshooting and analytical skills

Good communication and documentation skills

Ability to work under pressure and manage multiple incidents

Customer-focused mindset

Strong ownership and accountability

Team collaboration and shift handover discipline

Certifications (Preferred):

CEH, Security+, or equivalent

KPIs for Role:

SLA adherence and incident response time

First-call resolution rate

Incident closure quality

Customer satisfaction

Shift handover accuracy

Proactive issue identification

Job Types: Full-time, Permanent, Fresher

Pay: From ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Engineer - Nxt Gen End User Security (Managed Services) (Coimbatore)
🏢 Quadrasystems.Net
📍 Coimbatore