Job highlights

- Performs other duties as assigned or required . Must-Have Knowledge & Tools
- These are critical and non-negotiable skills required for the role: . 3 years of experience in customer service,technical support in related field,or utility industry . Behavioural Competencies: .

Engineer, Cloud Operations At Landis Gyr, we dont just manage energywe lead the transformation toward a smarter and more sustainable energy future

With a net revenue of USD 1

73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics

Today, our global team of about 6,300 professionals is shaping the digital energy eradeveloping innovative technologies that support decarbonization, grid modernization, and real-time energy insights

Our record USD 4

6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions

Join us at Landis Gyr, where we manage energy better!

About Landis Gyr

At Landis Gyr, we dont just manage energywe lead the transformation toward a smarter and more sustainable energy future

With a net revenue of USD 1

73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics

Today, our global team of about 7,000 professionals is shaping the digital energy eradeveloping innovative technologies that support decarbonization, grid modernization, and real-time energy insights

Our record USD 4

6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions





About the Team

You'll be joining a agile, collaborative, and diverse team committed to delivering world-class energy solutions

Our team operates across (e-g-, EMEA, APAC, Americas) and partners closely with key stakeholders including (e-g-, Product Development, Utilities, Engineering)

Youll work on high-impact projects that shape the future of energy innovation and grid modernization

About the Role The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support

Primary responsibilities include incident management that will come from monitoring the Landis Gyr devices and networks or directly from customer inquiries

This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations organization

Additionally, this role performs as the communication hub for Customer Operations

This position includes taking calls from customers and Landis Gyr stakeholders

Key Responsibilities & Skills

Areas of Responsibility / Tasks:

- Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement




- Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications
- Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc,
- Works independently 90 PERCENT of the time
- Logs, accurately tracks and documents all incidents in call tracking database, CRM
- Provides bypass and restoration techniques or solutions
- Escalates incidents in accordance with the procedures
- Act as communication nucleus for all of Customer Operations including after hours incident management responsibilities
- Acts as technical coach and mentor for Technical Support Engineers
- Represents Company in a positive, professional manner when working with both external and internal customers
- Supports and adheres to Companys Code of Conduct and Ethics Policy
- Performs other duties as assigned or required

Must-Have Knowledge & Tools These are critical and non-negotiable skills required for the role:

- 3 years of experience in customer service, technical support in related field, or utility industry

Behavioural Competencies:

- Excellent communication skills (both verbal and written)
- Excellent communication and problem-solving skills
- Adaptive and collaborative team approach
- Ability to build strong relationships across departments

Why Join Us? Its an exciting time to be part of Landis Gyr! Were shaping a more sustainable future while empowering our people to thrive and grow

What we offer:

- Competitive compensation and region-specific benefits
- Comprehensive employee development programs, including mentorship and training opportunities
- A diverse, inclusive, and global culture that champions innovation and continuous growth

📌 Engineer, Cloud Operations (Noida)
🏢 Landis Gyr
📍 Noida