Job highlights

- Deep experience in technical delivery,system architecture,configuration workflows,SSO,and sandbox / live environments

- Bachelor s in Computer Science or related field

What s in it for you

- Customer Lifecycle Management

- Customer Onboarding: Along with the CP, drive kickoff calls and ensure smooth handover from pre-sales. Align on goals, success metrics, and define the path to value.

- Initial Implementation: Own End-to-end deployment; on a need basis, align with Professional Services and other services teams to deliver timely, high-quality deployments. Act as the customers internal advocate to drive solution adoption and lay the foundation for long-term success.

- Ongoing Deployments: Lead and manage the complete project lifecycle for client s ongoing launches, including, initial planning, detailed discovery and a building a plan for the solution. Drive standard rollouts on an ongoing basis.

- Issue Resolution &
- Support: Proactively own and provide technical / product related support to customers. For complex issues (on a need basis), Coordinate with support, product, and dev teams to resolve issues quickly, provide proactive guidance, and drive continuous improvement.

- Client Relationship Management

- Partner with the Client Partner (CP) as the primary client contact. Join key meetings (e.g., roadmap reviews, QBRs) to build trust and ensure alignment on needs

- Discovery &

- Needs Mapping: Lead discovery sessions to uncover executive priorities and translate them into actionable problem statements and solutions

- Adoption &

- Health Monitoring: Conduct admin sessions, demo current features, recommend tech configurations, and proactively identify adoption risks through usage and health reviews.

- Internal Project Management

- Project Management: Drive cross-functional execution to deliver projects on time and to spec. Own and update the client s Mutual Success Plan.

- Solutioning &

- Delivery:



Define requirements and ensure seamless integration and delivery by collaborating with the client and internal tech teams.

- Customer Feedback: Channel feedback to product and services teams; support roadmap communication.

- Stakeholder Communication: Share regular updates, reports, and presentations with clients and internal stakeholders.

We d love to hear from you, if you:

- Technical Expertise

- Deep experience in technical delivery, system architecture, configuration workflows, SSO, and sandbox/live environments.

- Knowledge of CRM, BI, LMS, HRIS, CI, and data integration across platforms.

- Comfortable interpreting release notes, diagrams, and handling async/sync system challenges.

- Familiarity with AI tools for day-to-day productivity.

- Business &
- Executional Skills

- Ability to engage with clients to uncover business challenges, translate them into product-driven solutions, and design scalable implementation approaches.

- Strong grasp of client business needs, value realization, and strategic alignment.

- Data-driven decision-making; ability to track performance and drive insights.

- Proven project/program management in cross-functional setups.

- Strong analytical and problem-solving skills

- Strong client-facing communication, relationship-building, and presentation skills.

- Collaborative mindset to work with CPs, Product, and Support on escalations or bugs.

- Other Requirements

- 6+ years in tech consulting, Professional Services, SaaS delivery, or IT engagement roles.

- Bachelor s in Computer Science or related field

- MBA/advanced degree is a plus.

- Strong exposure to SaaS, CRM, and sales enablement tools.

- Based in Pune / Bangalore (or willing to relocate); willing to travel for key client engagements.

Success Metrics

- Deployment success rate

- Feature adoption velocity

- Implementation Turnaround Time (TAT)

- Product adoption / Monthly Active Users (MAU) / Customer Health Score

- MSP Engagement Score

- Retention Metrics - GRR, NRR

📌 Engagement Manager (Pune)
🏢 Mindtickle
📍 Pune