Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations

Job Role The Email, SMS Push Campaign Manager executes and manages CRM journeys and consumer communications using Salesforce Marketing Cloud or a comparable enterprise platform. The role maintains audience and communication rules, configures and tests journeys, deploys approved communications, monitors deliverability and resolves operational failures while protecting consent, preference and suppression requirements.

In this role you will play a key role in:

- 3-4 years of relevant experience. 5-7 years in CRM campaign operations,



marketing automation or lifecycle communications, including hands-on Salesforce Marketing Cloud experience.
- Solid experience executing email, SMS, push, triggered and transactional communications.
- Working knowledge of segmentation, personalisation, suppression, preferences, deliverability and journey testing.
- Ability to troubleshoot campaign and journey failures within controlled operational processes.

WHAT YOU'LL LOVE ABOUT WORKING HERE

- You will have the on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.

📌 Email, SMS & Push Campaign Management Professional (Mumbai)
🏢 Capgemini
📍 Mumbai