Job highlights

- Experience with Shopify, Magento, Myntra, Google Analytics, and visual merchandising

- Manage e-commerce platform operations, optimize website performance, oversee product listings, coordinate with logistics and payment systems, analyze sales data, and drive customer retention

Responsibilities*E-Commerce Operations

- Manage daily operations of the Terra Luna e-commerce platform ensuring smooth functioning, exceptional user experience, and timely order fulfilment.

- Collaborate with tech teams to optimize website speed, performance, and navigation across all devices.

- Oversee catalogue management product listings, pricing, descriptions, and visual merchandising to align with brand aesthetics.

- Ensure seamless integration with payment gateways, order tracking systems, and logistics partners.

- Manage MBO and third-party websites (e.g, Myntra, Ajio, etc.), ensuring timely payments, dispatches, and promotional updates.

- Monitor discounting, coupons, and sales campaigns across platforms for consistency and accuracy.

Sales & Performance Management

- Analyze sales data, traffic,



and customer behaviour to drive revenue and improve conversion rates.

- Develop and implement e-commerce strategies to achieve monthly, quarterly, and annual sales targets.

- Identify upselling and cross-selling opportunities through bundling, recommendations, and exclusive offers.

Customer Engagement & Retention

- Coordinate with customer service teams to ensure prompt, professional responses to customer queries and feedback.

- Drive customer retention through loyalty programs, referral incentives, and personalized offers.

Skills & Requirements*Technical Skills

- Shopify

- Magento

- Myntra

- Google Analytics

- Microsoft Excel

- Data-driven decision-making

- Visual merchandising

- Branding

Soft Skills

- Highly organized with strong attention to detail

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Creative mindset with an eye for premium branding and visual appeal

- Ability to thrive in a fast-paced, dynamic workplace

📌 E-Commerce Manager / Marketplace (Gurugram)
🏢 Delight HR
📍 Gurugram