Role

We're hiring a remote E-commerce Executive to keep our online store accurate, easy to find and running smoothly day to day. You'll own the product catalogue, run planned campaigns, maintain our CRM automations, look after customers over email and tickets, and send the weekly and monthly numbers. Ossoro is a premium Indian flavour concentrate brand. We sell direct to customers through ossoro.com and other popular Ecommerce channels.

What you'll doCatalogue and SKUs

- Create, update and retire product listings on WooCommerce.
- Maintain the SKU master: SKU codes, variants, pack sizes, MRP and selling price, HSN/GST, weights, dimensions and barcodes.
- Keep titles, descriptions, images, attributes, categories and tags consistent across the store.
- Update stock status and handle recent launches, out-of-stock items and discontinued products.
- Run a monthly catalogue audit and fix gaps such as missing images, wrong prices or broken variants.

SEO basics

- Make sure every product and page goes live with a proper title, meta description, clean URL, image alt text and internal links.
- Check Google Search Console every week for indexing issues, crawl errors and broken links, and fix or escalate them.
- Follow the SEO guidelines and keyword lists provided by the team.

Campaigns and CRM automations

- Run campaigns from the pre-planned marketing calendar: sales, coupons, banners, bundles and festive offers.
- Set up and schedule email campaigns in the CRM, and coupons and offers on the store.
- Maintain existing CRM automations such as welcome, abandoned-cart, post-purchase and win-back flows: check they are firing, fix broken steps, and update content and offers.
- Keep CRM contact lists, tags and segments clean.
- QA every campaign before it goes live: prices, coupon codes, links, email rendering and mobile view.
- Share a short performance summary after each campaign.

Customer service

- Answer customer emails and helpdesk tickets within the agreed response and resolution times.
- Handle order status queries, delivery issues, returns,



refunds and replacements.
- Be the link between customers and the operations team on order and delivery problems: check tracking in Shiprocket or other courier tools, raise the issue internally, and keep the customer updated until it is closed.
- Monitor and respond to product reviews on the website.
- Log recurring complaints and feedback, and share patterns with the team.

Reporting

- Prepare weekly and monthly reports: sales and orders, top and slow-moving SKUs, traffic and conversion from Google Analytics, campaign results, and ticket volume and resolution times.
- Keep shared trackers up to date: SKU master, campaign calendar and customer issue log.

What we're looking forMust have

- 1–3 years in e-commerce or D2C operations.
- Hands-on experience managing products in WooCommerce or a similar platform such as Shopify or Magento.
- Working knowledge of SEO basics: meta tags, keywords, alt text and Google Search Console.
- Comfortable in Google Sheets or Excel: lookups, filters and pivot tables.
- Excellent written and spoken English. Customer emails will go out in your name.
- Experience handling customer queries over email or a ticketing system.

Good to have

- A second language, such as Hindi or another Indian language.
- Experience with a CRM or email marketing tool such as FluentCRM, Mailchimp, Klaviyo or Zoho.
- Experience building reports in Google Analytics 4.
- Familiarity with Shiprocket or similar shipping platforms.
- Background in a food, beverage or FMCG D2C brand.

How you work

- You notice a wrong price or a broken link before a customer does.
- You follow process and keep records up to date without reminders.
- You manage your own day and stay responsive on a remote team.
- You stay calm, polite and clear with customers, even upset ones.

Not part of this role

- Setting marketing or campaign strategy. You run the plan; the team writes it.
- Managing paid ads.
- Graphic design.
- Day-to-day order processing and logistics, which the operations team owns.

How to applySend your CV and a short note on an online store you've managed to [email protected]

📌 E-commerce Executive (India)
🏢 Superb Formulations
📍 India